How can we help?

Attention impacts how kids feel, how they learn and how they develop. If you still have questions, we have answers.

Educators interested in Tali Train

FAQs from teachers, principals and other educators who are interested in Tali Train.

Parents interested in Tali Train

FAQs from parents when researching Tali Train for their child.

Parents using Tali Train

FAQs from parents using Tali Train in their household.

Educators interested in Tali Train

FAQs from teachers, principals and other educators who are interested in Tali Train.

Parents interested in Tali Train

FAQs from parents when researching Tali Train for their child.

Parents using Tali Train

FAQs from parents using Tali Train in their household.

Parents using Tali Train

Here you'll find frequently asked questions from parents and guardians who have participated in the 5-week Tali Train program at home.

It is very important. Tali Train is an early intervention program. Research shows that the support of the family or caregiver is integral in obtaining the best results from early intervention programs.

By sharing the training time with your child, you are not only offering them your support and encouragement, you are modelling desired behaviours. An understanding of the program and the parts that stand out for your child offers you the opportunity to use examples to illustrate and highlight your child’s skills and accomplishments in the real world.

We're sorry to hear that you've forgotten your password. You can rest your password by going to the Reset My Password page.

If you're still having trouble after resetting your password, please contact us at 1300 082 013.

The Tali Train program cannot be paused during an exercise. If your child needs a break, we recommend taking a short break between the exercises.

Congratulations on finishing the Tali Train program. Tali Train was designed to be a 5 week intensive attention training program. Our research shows that the attention gains made during Tali Train may still be present up to 6 months after finishing the program.

We've created a What's Next document that will give you some ideas about what you and your child can do to help reinforce the gains made during the training.

Currently, we are in the process of developing a maintenance program to be used after the completion of Tali Train. At this time, we are not able to provide a date of completion for this program. For now, we can only recommend that your child play Tali Train again at least 3 months after their first training. If you’d like to put your child through a second round of Tali Train, please contact us.

We recommend that your child completes the training program as recommended - 5 consecutive days a week for 5 weeks. Tali Train has clinically proven to be effective if used 5 times a week over a 5 week period.

You can useTali Train on any mobile device. As long as you have access to another tablet or mobile device and your username and password, you can set up Tali Train on a new device.

First, you need to log out on the original device.

Using Tali Train via a healthcare professional:

If you're using Tali Train via a healthcare professional, please contact your provider and ask them to clear the device tracking on your child's page.

Using Tali Train via Tali:

If you're using Tali Train via a direct purchase from Tali, please call 1300 082 013 or email info@talihealth.com to request that we clear your device tracking.

Once your device tracking is clear

Once your device tracking is clear you are logged out. Then, download theTali Train app on the new device.

Once downloaded you can login with your username and password.

Unfortunately you’ll need to find WiFi to be able to re-connect to the game. Find your nearest WiFi connection and login there.

You may also have a smart phone which has a mobile hotspot. A mobile hotspot acts as a WiFi router and can be linked to some devices. Please refer to the user guide for your mobile phone and tablet to learn about mobile hotspots.

Yes, absolutely. Your child is unique, so only you will know what works for them.

The Tali Train program gives your child a reward after every game to keep them motivated. However, training can be challenging and it needs to be for your child’s attention to improve. For some families, explaining the benefits of the training may be sufficient to keep your child motivated, other families may need additional incentives.

Tali Train was designed for a parent and child to play together. This will ensure you see benefits and helps them to focus and keep on task. The more positive reinforcement you give, the more likely your child will continue to use the program. If you do this for the first few sessions, you should begin to see your child’s focus improve.

If you notice your child loses interest midway or later in the program, we recommend you give them a day off and then reintroduce the program the following day.

Tali Train is designed to be delivered via iOS and Android tablets. You can review our full device support list here

The Tali portal is accessible through the web browser, https://portal.talihealth.com/parent/
For full browser support please review of list here

Ready to start your Tali Train journey?

Your 5 week intensive training program awaits. Start Tali Train and give your little one the gift of attention.